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Service quality in the electricity industry: The role of privatization and managerial behavior

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  • Fumagalli, Elena
  • Garrone, Paola
  • Grilli, Luca

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  • Fumagalli, Elena & Garrone, Paola & Grilli, Luca, 2007. "Service quality in the electricity industry: The role of privatization and managerial behavior," Energy Policy, Elsevier, vol. 35(12), pages 6212-6224, December.
    • Handle: RePEc:eee:enepol:v:35:y:2007:i:12:p:6212-6224
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    Cited by:

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    2. Shrivastava, Naveen & Sharma, Seema & Chauhan, Kavita, 2012. "Efficiency assessment and benchmarking of thermal power plants in India," Energy Policy, Elsevier, vol. 40(C), pages 159-176.
    3. Yuan, Peng & Pu, Yuran & Liu, Chang, 2021. "Improving electricity supply reliability in China: Cost and incentive regulation," Energy, Elsevier, vol. 237(C).
    4. Silvestre, Bruno & Hall, Jeremy & Matos, Stelvia & Figueira, Luiz Augusto, 2010. "Privatization of electricity distribution in the Northeast of Brazil: The good, the bad, the ugly or the naïve?," Energy Policy, Elsevier, vol. 38(11), pages 7001-7013, November.
    5. Heechul Min, 2015. "Consumer benefits of reforming a state-dominated industry," Journal of Regulatory Economics, Springer, vol. 47(1), pages 58-77, February.
    6. William Yu & Michael G. Pollitt, 2009. "Does Liberalisation cause more electricity blackouts? Evidence from a global study of newspaper reports," Working Papers EPRG 0902, Energy Policy Research Group, Cambridge Judge Business School, University of Cambridge.
    7. Caroline Stiel & Astrid Cullmann & Maria Nieswand, 2018. "Do Private Utilities Outperform Local Government‐Owned Utilities? Evidence from German Retail Electricity," German Economic Review, Verein für Socialpolitik, vol. 19(4), pages 401-425, November.
    8. Muller, Renan Bergonsi & Rego, Erik Eduardo, 2021. "Privatization of electricity distribution in Brazil: Long-term effects on service quality and financial indicators," Energy Policy, Elsevier, vol. 159(C).
    9. Ute Dubois & Roxana Saplacan, 2010. "Public Service Perspectives On Reforms Of Electricity Distribution And Supply: A Modular Analysis," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 81(2), pages 313-356, June.
    10. Caroline Stiel, 2017. "Modern Public Enterprises: Organisational Innovation and Productivity," Discussion Papers of DIW Berlin 1713, DIW Berlin, German Institute for Economic Research.
    11. Agenor S. Santos Neto & Marcio R. C. Reis & António Paulo Coimbra & Julio C. V. Soares & Wesley P. Calixto, 2022. "Measure of Customer Satisfaction in the Residential Electricity Distribution Service Using Structural Equation Modeling," Energies, MDPI, vol. 15(3), pages 1-30, January.
    12. Stiel, Caroline & Cullmann, Astrid & Nieswand, Maria, 2018. "Do Private Utilities Outperform Local Government-Owned Utilities? Evidence from German Retail Electricity," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 19(4), pages 401-425.
    13. Castro, Rui & Faias, Sérgio & Esteves, Jorge, 2016. "The cost of electricity interruptions in Portugal: Valuing lost load by applying the production-function approach," Utilities Policy, Elsevier, vol. 40(C), pages 48-57.
    14. Tahvanainen, Kaisa & Honkapuro, Samuli & Partanen, Jarmo & Viljainen, Satu, 2012. "Experiences of modern rate of return regulation in Finland," Utilities Policy, Elsevier, vol. 21(C), pages 32-39.
    15. Barbosa, Ailson de Souza & Shayani, Rafael Amaral & Oliveira, Marco Aurélio Gonçalves de, 2018. "A multi-criteria decision analysis method for regulatory evaluation of electricity distribution service quality," Utilities Policy, Elsevier, vol. 53(C), pages 38-48.
    16. Fenrick, Steve A. & Getachew, Lullit, 2012. "Cost and reliability comparisons of underground and overhead power lines," Utilities Policy, Elsevier, vol. 20(1), pages 31-37.
    17. Richard T. Boylan, 2016. "Power to the People: Does Ownership Type Influence Electricity Service?," Journal of Law and Economics, University of Chicago Press, vol. 59(2), pages 441-476.
    18. Caroline Stiel & Astrid Cullmann & Maria Nieswand, 2015. "Productivity in Electricity Retail after Market Liberalisation: Analysing the Effects of Ownership and Firm's Governance Structure," Discussion Papers of DIW Berlin 1531, DIW Berlin, German Institute for Economic Research.

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