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Moving forward without looking back: Performance management systems as real-time evidence-based practice tools


Author Info

  • Cash, Scottye J.
  • Ingram, Stephanie D.
  • Biben, Denise S.
  • McKeever, Shann J.
  • Thompson, Ronald W.
  • Ferrell, Jared Z.
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    Performance management systems provide child welfare agencies with tools to monitor program components, make real-time changes, and build an empirical base for the intervention. The two primary components of the performance management system discussed in this paper are balanced scorecards and dashboards. The goal is to provide an overview of the process, to describe how a performance management system was developed and the rationale behind it, and to provide examples of how the process was implemented at a national and site level. The paper provides an overview of performance management systems and an example of how performance management tools can be applied to child welfare agencies. These tools can assist in planning and quality improvement and can be used to support the ongoing development of an empirical base for service programs.

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    Bibliographic Info

    Article provided by Elsevier in its journal Children and Youth Services Review.

    Volume (Year): 34 (2012)
    Issue (Month): 4 ()
    Pages: 655-659

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    Handle: RePEc:eee:cysrev:v:34:y:2012:i:4:p:655-659

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    Keywords: Dashboards; Program evaluation; Model fidelity; In-home services;


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    1. Ryan, Joseph P. & Schuerman, John R., 2004. "Matching family problems with specific family preservation services: a study of service effectiveness," Children and Youth Services Review, Elsevier, vol. 26(4), pages 347-372, April.
    2. Bontis, Nick & Dragonetti, Nicola C. & Jacobsen, Kristine & Roos, Göran, 1999. "The knowledge toolbox:: A review of the tools available to measure and manage intangible resources," European Management Journal, Elsevier, vol. 17(4), pages 391-402, August.
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    Cited by:
    1. Axford, Nick & Morpeth, Louise, 2013. "Evidence-based programs in children's services: A critical appraisal," Children and Youth Services Review, Elsevier, vol. 35(2), pages 268-277.
    2. Collins-Camargo, Crystal & Hollie, Mary & McBeath, Bowen, 2014. "Private child and family serving agencies: Implications of national survey results for policy and managerial practice," Children and Youth Services Review, Elsevier, vol. 38(C), pages 142-149.


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