When the uncountable counts: An alternative to monitoring employee performance
AbstractThis article presents an alternative viewpoint to the accepted wisdom that detailed performance measurement of individual employees is necessary to achieve superior performance. As we reveal, managers of a market-leading German energy distribution company do not utilize performance measures to manage the performance of their employees; rather, operational excellence is achieved through mechanisms ultimately based on trust and responsibility. Building on observations at this firm, we put forward a set of proposed characteristics of companies that may not require formalised individual performance measurement systems in order to achieve high performance standards.
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Bibliographic InfoArticle provided by Elsevier in its journal Business Horizons.
Volume (Year): 53 (2010)
Issue (Month): 4 (July)
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Web page: http://www.elsevier.com/locate/bushor
Performance management Balanced Scorecard Gas and electricity distribution;
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- Armstrong, Peter, 1991. "Contradiction and social dynamics in the capitalist agency relationship," Accounting, Organizations and Society, Elsevier, vol. 16(1), pages 1-25.
- Schmitz, J. & Platts, K. W., 2004. "Supplier logistics performance measurement: Indications from a study in the automotive industry," International Journal of Production Economics, Elsevier, vol. 89(2), pages 231-243, May.
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