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Reverse logistics program design: A company study

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  • Genchev, Stefan E.

Abstract

A series of visits to a Fortune 500 wholesale distribution company of technology products revealed a changing perspective regarding building and implementing reverse logistics programs. Five major initiatives define the reverse logistics program design process at this company: (1) Gain senior management support and turn reverse logistics into a company-wide initiative; (2) Involve your customers in the reverse logistics design process; (3) Give distinct recognition to the employees involved in handling returns within the firm; (4) Implement carefully developed written rules and procedures that reflect both internal and external concerns; and (5) Assign strict responsibility for the execution of the reverse logistics program. The study follows these five major considerations in more detail. The interviews and observations at this particular firm provide guidelines for managerial decisions relating to reverse logistics.

Suggested Citation

  • Genchev, Stefan E., 2009. "Reverse logistics program design: A company study," Business Horizons, Elsevier, vol. 52(2), pages 139-148.
    • Handle: RePEc:eee:bushor:v:52:y:2009:i:2:p:139-148
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    Citations

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    Cited by:

    1. Wilson, Matthew & Goffnett, Sean, 2022. "Reverse logistics: Understanding end-of-life product management," Business Horizons, Elsevier, vol. 65(5), pages 643-655.
    2. Omoruyi Osayuwamen & Mafini Chengedzai, 2016. "Supply Chain Management and Customer Satisfaction in Small to Medium Enterprises," Studia Universitatis Babeș-Bolyai Oeconomica, Sciendo, vol. 61(3), pages 43-58, December.
    3. Faustino Alarcón & Pascual Cortés-Pellicer & David Pérez-Perales & Ana Mengual-Recuerda, 2021. "A Reference Model of Reverse Logistics Process for Improving Sustainability in the Supply Chain," Sustainability, MDPI, vol. 13(18), pages 1-29, September.
    4. Ye, Fei & Zhao, Xiande & Prahinski, Carol & Li, Yina, 2013. "The impact of institutional pressures, top managers' posture and reverse logistics on performance—Evidence from China," International Journal of Production Economics, Elsevier, vol. 143(1), pages 132-143.
    5. Yueyang Zhao & Jinzhou Mao & Yueshan Li, 2022. "Local governments’ environmental emphasis and corporate green innovation: evidence from China," Economic Change and Restructuring, Springer, vol. 55(4), pages 2577-2603, November.

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