IDEAS home Printed from https://ideas.repec.org/a/dij/revfcs/v4y2001iq2p215-259.html
   My bibliography  Save this article

Le management stratégique des services: synthèse bibliographique et repérage des questions génériques

Author

Listed:
  • Frank Tannery

    (Université de Grenoble 2)

Abstract

A synthetic bibliographic analysis of the main researches concerning services activities indicates the limits for the strategic problematic. In this article, a critical study proposes a general point of view, which articulates the questions of services researches. This point of view conceives service activity as a delegation and allows the exploration of two generic questions for strategic management in services activities:how to manage a sustainable value constellation and develop strategic actors.

Suggested Citation

  • Frank Tannery, 2001. "Le management stratégique des services: synthèse bibliographique et repérage des questions génériques," Revue Finance Contrôle Stratégie, revues.org, vol. 4(2), pages 215-259, March.
  • Handle: RePEc:dij:revfcs:v:4:y:2001:i:q2:p:215-259
    as

    Download full text from publisher

    File URL: https://repec-crego.u-bourgogne.fr/images/stories/rev/042259.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Camal Gallouj & Faïz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    2. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    3. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    4. Andrew H. Van de Ven, 1986. "Central Problems in the Management of Innovation," Management Science, INFORMS, vol. 32(5), pages 590-607, May.
    5. Hill, T P, 1977. "On Goods and Services," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 23(4), pages 315-338, December.
    6. Johanson, Jan & Mattsson, Lars-Gunnar, 1987. "Interorganizational relations in industrial systems : a network approach compared with the transaction cost approach," Working Papers 1987:7, Uppsala University, Department of Business Studies.
    7. Pascal Petit, 1999. "Les aléas de la croissance dans une économie fondée sur le savoir," Revue d'Économie Industrielle, Programme National Persée, vol. 88(1), pages 41-66.
    8. Candace Jones & William S. Hesterly & Karin Fladmoe-Lindquist & Stephen P. Borgatti, 1998. "Professional Service Constellations: How Strategies and Capabilities Influence Collaborative Stability and Change," Organization Science, INFORMS, vol. 9(3), pages 396-410, June.
    9. Desirée Blankenburg Holm & Kent Eriksson & Jan Johanson, 1999. "Creating value through mutual commitment to business network relationships," Strategic Management Journal, Wiley Blackwell, vol. 20(5), pages 467-486, May.
    10. Van de Ven, Andrew R., 1986. "Central Problems in the Management of Innovation," Agricultural Research Policy Seminar 139708, University of Minnesota Extension.
    11. T. P. Hill, 1977. "On Goods And Services," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 23(4), pages 315-338, December.
    12. John Fahy, 1996. "Competitive Advantage in International Services: A Resource-Based View," International Studies of Management & Organization, Taylor & Francis Journals, vol. 26(2), pages 24-37, June.
    13. Gérard Charreaux & Philippe Desbrières, 1998. "Gouvernance des entreprises:valeur partenariale contre valeur actionnariale," Revue Finance Contrôle Stratégie, revues.org, vol. 1(2), pages 57-88, June.
    14. Camal Gallouj & Faïz Gallouj, 1997. "L’innovation dans les services et le modèle du "cycle du produit inversé"," Post-Print halshs-01114040, HAL.
    15. Rafael Ramírez, 1999. "Value co‐production: intellectual origins and implications for practice and research," Strategic Management Journal, Wiley Blackwell, vol. 20(1), pages 49-65, January.
    16. Yair Aharoni, 1996. "The Organization of Global Service MNEs," International Studies of Management & Organization, Taylor & Francis Journals, vol. 26(2), pages 6-23, June.
    17. Christophe Everaere, 1993. "Des coûts aux investissements de transaction. Pour un renversement de la théorie de Williamson," Revue Française d'Économie, Programme National Persée, vol. 8(3), pages 149-203.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Charles Ducrocq & Michel Gervais & Christophe Herriau, 2001. "Le suivi de la qualité et des coûts dans les entreprises de services:une enquête sur les pratiques et les outils employés par les départements de contrôle de gestion," Revue Finance Contrôle Stratégie, revues.org, vol. 4(3), pages 89-121, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sylvain Lenfle, 2005. "L'innovation dans les services : les apports de la théorie de la conception," Post-Print hal-00263082, HAL.
    2. Sylvain Lenfle, 2004. "Innovation in services : the contribution of design theory," Post-Print hal-00263365, HAL.
    3. Fourcroy, Charlotte & Gallouj, Faiz & Decellas, Fabrice, 2012. "Energy consumption in service industries: Challenging the myth of non-materiality," Ecological Economics, Elsevier, vol. 81(C), pages 155-164.
    4. Djellal, Faridah & Gallouj, FaIz, 2005. "Mapping innovation dynamics in hospitals," Research Policy, Elsevier, vol. 34(6), pages 817-835, August.
    5. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
    6. Faridah Djellal & Faïz Gallouj, 2008. "Innovation in services and entrepreneurship: beyond industrialist and technologist concepts of sustainable development," Post-Print halshs-01113906, HAL.
    7. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    8. Faridah Djellal & Camal Gallouj & Faïz Gallouj, 2002. "L’hôpital : de l’innovation médicale à l’innovation de service," Post-Print halshs-01113818, HAL.
    9. Gallouj, Faiz, 2002. "Innovation in services and the attendant old and new myths," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 31(2), pages 137-154.
    10. Faridah Djellal & Camal Gallouj & Faïz Gallouj & Karim Gallouj, 2004. "L'innovation à l'hôpital : une grille d'analyse et des études de cas," CEPN Working Papers hal-01111804, HAL.
    11. Sara Melén Hånell & Emilia Rovira Nordman & Daniel Tolstoy, 2017. "New product development in foreign customer relationships: a study of international SMEs," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 29(7-8), pages 715-734, August.
    12. Faridah Djellal & Faïz Gallouj, 2013. "The productivity challenge in services: measurement and strategic perspectives," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 282-299, February.
    13. Faridah Djellal & Faïz Gallouj, 2011. "Beyond Productivity Measurement and Strategies: Performance Evaluation and Strategies in Services," Post-Print halshs-01113986, HAL.
    14. Faridah Djellal & Faïz Gallouj, 2009. "Innovation dans les services et entrepreneuriaT : au-delà des conceptions industrialistes et technologistes du développement durable," Innovations, De Boeck Université, vol. 0(1), pages 59-86.
    15. Faïz Gallouj, 2000. "Knowledge-intensive Business Services: Processing Knowledge and Producing Innovation," Post-Print halshs-01113809, HAL.
    16. Sophie Hooge & Milena Klasing Chen & Dominique Laousse, 2019. "Managing the emergence of concepts in fuzzy front end: a framework of strategic performance and emerging process of innovation briefs," Post-Print hal-02167857, HAL.
    17. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
    18. Youngjung Geum & Moon-Soo Kim & Sungjoo Lee, 2017. "Service Technology: Definition and Characteristics Based on a Patent Database," Service Science, INFORMS, vol. 9(2), pages 147-166, June.
    19. Schweisfurth, Tim G. & Raasch, Christina, 2015. "Embedded lead users—The benefits of employing users for corporate innovation," Research Policy, Elsevier, vol. 44(1), pages 168-180.
    20. Chung-Jen Wang, 2019. "Linking Sustainable Human Resource Management in Hospitality: An Empirical Investigation of the Integrated Mediated Moderation Model," Sustainability, MDPI, vol. 11(4), pages 1-16, February.

    More about this item

    Keywords

    service activities; strategic management; delegation;
    All these keywords.

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L80 - Industrial Organization - - Industry Studies: Services - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:dij:revfcs:v:4:y:2001:i:q2:p:215-259. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Informatique Technique MSH Dijon (email available below). General contact details of provider: http://www.revues.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.