Le management stratégique des services: synthèse bibliographique et repérage des questions génériques
AbstractA synthetic bibliographic analysis of the main researches concerning services activities indicates the limits for the strategic problematic. In this article, a critical study proposes a general point of view, which articulates the questions of services researches. This point of view conceives service activity as a delegation and allows the exploration of two generic questions for strategic management in services activities:how to manage a sustainable value constellation and develop strategic actors.
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Bibliographic InfoArticle provided by revues.org in its journal Revue Finance Contrôle Stratégie.
Volume (Year): 4 (2001)
Issue (Month): 2 (March)
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Web page: http://www.revues.org/
Find related papers by JEL classification:
- L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
- L80 - Industrial Organization - - Industry Studies: Services - - - General
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