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Effects of Structural and Perceptual Factors on Attitudes toward the Website

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  • McMILLAN, SALLY J.
  • HWANG, JANG-SUN
  • LEE, GUIOHK
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    Abstract

    This study examined effects of structural and perceptual variables on attitude toward websites. Data were collected from 311 consumers who reviewed four hotel websites. The sites were structurally different in terms of having high versus low number of features and also in terms of informational versus transformational creative strategies. Involvement and perceived interactivity were the two perceptual variables examined in the study. Involvement with the subject of a site and the subdimension of perceived interactivity that measured level of engagement were the best predictors of attitude. Positive attitudes were also associated with sites that took advantage of web-specific features such as virtual tours and online reservations systems. A key implication of this study is the need for advertisers and researchers to reconsider advertising in the context of the web. Radio and television required advertisers to adjust to the new concepts of buying and selling time instead of space and of incorporating aural and visual appeals in messages. The web demands that advertisers adjust to a new medium that is not bound by either space or time and that has the technical capability to involve and engage the consumer.This study was funded in part by grants from the University of Tennessee Scholarly Activities Research Initiative Fund (SARIF) and the Department of Advertising and College of Communication at the University of Tennessee.

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    Bibliographic Info

    Article provided by Cambridge University Press in its journal Journal of Advertising Research.

    Volume (Year): 43 (2003)
    Issue (Month): 04 (December)
    Pages: 400-409

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    Handle: RePEc:cup:jadres:v:43:y:2003:i:04:p:400-409_03

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    Cited by:
    1. Richard, Marie-Odile & Chebat, Jean-Charles & Yang, Zhiyong & Putrevu, Sanjay, 2010. "A proposed model of online consumer behavior: Assessing the role of gender," Journal of Business Research, Elsevier, vol. 63(9-10), pages 926-934, September.
    2. Kim, Juran & Lee, Ki Hoon, 2013. "Towards a theoretical framework of motivations and interactivity for using IPTV," Journal of Business Research, Elsevier, vol. 66(2), pages 260-264.
    3. Okazaki, Shintaro & Taylor, Charles R., 2008. "What is SMS advertising and why do multinationals adopt it? Answers from an empirical study in European markets," Journal of Business Research, Elsevier, vol. 61(1), pages 4-12, January.
    4. Kim, Juran & Spielmann, Nathalie & McMillan, Sally J., 2012. "Experience effects on interactivity: Functions, processes, and perceptions," Journal of Business Research, Elsevier, vol. 65(11), pages 1543-1550.

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