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Efecto del burnout y la sobrecarga en la calidad de vida en el trabajo

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  • Juana Patlán Pérez

Abstract

El síndrome de burnout se presenta con frecuencia en trabajadores que tienen contacto con usuarios o clientes. El artículo tiene como objetivo determinar el efecto del burnout y la sobrecarga en la calidad de vida en el trabajo en personal de un instituto de salud en México. La metodología de investigación fue ex post facto y descriptiva con una muestra estratificada de 673 trabajadores. Se utilizaron 4 escalas para me- dir sobrecarga de trabajo, burnout y 2 factores de calidad de vida en el trabajo: conflicto trabajo-familia y satisfacción laboral. Los resultados indican un efecto positivo y significativo de la sobrecarga en el burnout y el conflicto trabajo-familia, y un efecto negativo de la sobrecarga en la satisfacción laboral. Además, el burnout está asociado de forma positiva al conflicto trabajo-familia y negativa a la satisfacción laboral.

Suggested Citation

  • Juana Patlán Pérez, 2013. "Efecto del burnout y la sobrecarga en la calidad de vida en el trabajo," Estudios Gerenciales, Universidad Icesi, December.
    • Handle: RePEc:col:000129:011434
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    File URL: http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1740
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    References listed on IDEAS

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    2. Ka Wai Chan & Thomas A. Wyatt, 2007. "Quality of Work Life: A Study of Employees in Shanghai, China," Asia Pacific Business Review, Taylor & Francis Journals, vol. 13(4), pages 501-517, October.
    3. Brenda Yip & Steve Rowlinson & Oi Ling Siu, 2008. "Coping strategies as moderators in the relationship between role overload and burnout," Construction Management and Economics, Taylor & Francis Journals, vol. 26(8), pages 871-882.
    4. Jean-Pierre Martel & Gilles Dupuis, 2006. "Quality of Work Life: Theoretical and Methodological Problems, and Presentation of a New Model and Measuring Instrument," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 77(2), pages 333-368, June.
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    More about this item

    Keywords

    SobrecargaBurnoutSatisfacción laboral Conflicto trabajo-familia Calidad de vida en el trabajo;

    JEL classification:

    • J2 - Labor and Demographic Economics - - Demand and Supply of Labor
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy

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