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La Calidad De Los Sistemas De Gestión De Recursos Humanos En Función De La Tenencia O No De La Certificación Iso 9001:2000. Algunas Evidencias/Indicad

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  • JOSUÉ BONILLA GARCÍA

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    Abstract

    Esta investigación compara la calidad de los sistemas de gestión de recursos humanos entre las empresas que cuentan o no con la certificación ISO 9001:2000. Una herramienta basada en los ocho principios de los sistemas de gestión de la calidad, permitió que las organizaciones los evaluaran y describieran las evidencias/indicadores asociados, determinando su impacto. Los resultados indican que no existen diferencias entre los grupos de empresas con respecto a la presencia e impacto de las evidencias/indicadores. Se identifica la necesidad de concebir programas de certificación específicos para RR.HH. así como de planes y estrategias orientados a la mejora continua y relaciones con el proveedor, así como de desarrollar prácticas asociadas a indicadores para el seguimiento y control de la gestión organizacional.

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    File URL: http://bibliotecadigital.icesi.edu.co/biblioteca_digital/bitstream/item/4379/1/2Calidad_sistemas.pdf
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    Bibliographic Info

    Article provided by UNIVERSIDAD ICESI in its journal ESTUDIOS GERENCIALES.

    Volume (Year): (2010)
    Issue (Month): ()
    Pages:

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    Handle: RePEc:col:000129:008391

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