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La Calidad De Los Sistemas De Gestión De Recursos Humanos En Función De La Tenencia O No De La Certificación Iso 9001:2000. Algunas Evidencias/Indicad

Author

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  • JOSUÉ BONILLA GARCÍA

Abstract

Esta investigación compara la calidad de los sistemas de gestión de recursoshumanos entre las empresas que cuentan o no con la certificación ISO9001:2000. Una herramienta basada en los ocho principios de los sistemas degestión de la calidad, permitió que las organizaciones los evaluaran y describieranlas evidencias/indicadores asociados, determinando su impacto. Losresultados indican que no existen diferencias entre los grupos de empresas conrespecto a la presencia e impacto de las evidencias/indicadores. Se identificala necesidad de concebir programas de certificación específicos para RR.HH.así como de planes y estrategias orientados a la mejora continua y relacionescon el proveedor, así como de desarrollar prácticas asociadas a indicadorespara el seguimiento y control de la gestión organizacional.

Suggested Citation

  • Josué Bonilla García, 2010. "La Calidad De Los Sistemas De Gestión De Recursos Humanos En Función De La Tenencia O No De La Certificación Iso 9001:2000. Algunas Evidencias/Indicad," Estudios Gerenciales, Universidad Icesi, June.
    • Handle: RePEc:col:000129:008391
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    More about this item

    Keywords

    ISO 9001:2000; certificación; sistemas de gestión; calidad; recursos humanos.;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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