Improvement of services in public administration through quality planning
AbstractPlanning is one of the basic processes of Quality Management. Through this stage, the objectives and the path to be followed in order to achieve them is determined. In Administration and Public Services, the aim of quality planning is to establish policies, procedures, actions and, ultimately, a system that satisfy citizens their needs and expectations. By necessity we mean the need that is evinced by an individual or collectivity, having the main purpose to satisfy it
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Constanta Maritime University in its journal Constanta Maritime University Annals, Vol. 15, 2011.
Volume (Year): 15 (2011)
Issue (Month): 1 ()
Contact details of provider:
Web page: http://cmu-edu.eu
Find related papers by JEL classification:
- R0 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General
You can help add them by filling out this form.
reading list or among the top items on IDEAS.Access and download statisticsgeneral information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Georgiana Buzu).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.