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Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities

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  • Camelia Cojocaru

    ()
    (Faculty of Business and Administration, University of Bucharest, Romania)

  • Silviu Cojocaru

    ()
    (Faculty of Business and Administration, University of Bucharest, Romania)

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    Abstract

    The concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project. The paper describes the existence of a relationship between leadership and operational excellence, also.

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    Bibliographic Info

    Article provided by Faculty of Business and Administration, University of Bucharest in its journal Manager.

    Volume (Year): 17 (2013)
    Issue (Month): 1 (May)
    Pages: 188-198

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    Handle: RePEc:but:manage:v:17:y:2013:i:1:p:188-198

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    Keywords: back office; productivity; leadership; management; operational improvements;

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