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Hassle Costs: The Achilles' Heel of Price-Matching Guarantees

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Author Info
Morten Hviid
Greg Shaffer

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Abstract

We show that price-matching guarantees can facilitate monopoly pricing only if firms automatically match prices. If consumers must instead request refunds (thereby incurring hassle costs), we find that any increase in equilibrium prices due to firms' price-matching policies will be small; often, no price increase can be supported. In symmetric markets price-matching guarantees cannot support any rise in prices, even if hassle costs are arbitrarily small In asymmetric markets, higher prices can be supported, but the prices fall well short of maximizing joint profits. Our model can explain why some firms adopt price-matching guarantees while others do not. Copyright (c) 1999 Massachusetts Institute of Technology.

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Article provided by Blackwell Publishing in its journal Journal of Economics & Management Strategy.

Volume (Year): 8 (1999)
Issue (Month): 4 (December)
Pages: 489-521
Download reference. The following formats are available: HTML (with abstract), plain text (with abstract), BibTeX, RIS (EndNote, RefMan, ProCite), ReDIF
Handle: RePEc:bla:jemstr:v:8:y:1999:i:4:p:489-521

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Web page: http://www.kellogg.northwestern.edu/research/journals/JEMS/

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  1. Datta, Shakun & Offenberg, Jennifer, 2003. "An Experimental Examination of Competitor-Based Price Matching Guarantees," MPRA Paper 575, University Library of Munich, Germany, revised 22 Oct 2006. [Downloadable!]
  2. Enrique Fatas & Juan Mañez, 2007. "Are low-price promises collusion guarantees? An experimental test of price matching policies," Spanish Economic Review, Springer, vol. 9(1), pages 59-77, March. [Downloadable!] (restricted)
  3. Ireland, Norman J, 2002. "Firms' Strategies For Reducing The Effectiveness Of Consumer Price Search," The Warwick Economics Research Paper Series (TWERPS) 627, University of Warwick, Department of Economics. [Downloadable!]
  4. Enrique Fatás & Juan A. Mañez, 2004. "Are Low-Price Compromises Collusion Guarantees? An Experimental Test of Price Matching Policies," Economic Working Papers at Centro de Estudios Andaluces E2004/33, Centro de Estudios Andaluces. [Downloadable!]
  5. Dobson, Paul W & Waterson, Michael, 2003. "Chain-Store Pricing For Strategic Accommodation," The Warwick Economics Research Paper Series (TWERPS) 677, University of Warwick, Department of Economics. [Downloadable!]
  6. Sridhar Moorthy & Ralph Winter, 2002. "Price-Matching Guarantees," Review of Marketing Science Working Papers 2-1-1020, Berkeley Electronic Press. [Downloadable!]
    Other versions:
  7. Maria Arbatskaya, 2005. "Buy Now, Search Later: A Model of Low-Price Guarantees With Post-Purchase Search," Emory Economics 0520, Department of Economics, Emory University (Atlanta). [Downloadable!]
  8. Subhasish Dugar, 2007. "Price-Matching Guarantees and Equilibrium Selection in a Homogenous Product Market: An Experimental Study," Review of Industrial Organization, Springer, vol. 30(2), pages 107-119, March. [Downloadable!] (restricted)
  9. Wen Mao, 2005. "Price-matching policy with imperfect information," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 26(6), pages 367-372. [Downloadable!]
  10. Morten Hviid & Greg Shaffer, 2008. "Matching Own Prices, Rivals' Prices, or Both," Working Papers 08-26, Centre for Competition Policy, University of East Anglia. [Downloadable!]
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