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Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies

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  • Rosemary Batt
  • Hiroatsu Nohara
  • Hyunji Kwon

Abstract

Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High‐involvement work design and the use of performance‐based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co‐ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co‐ordinated market economies. The exception is Denmark.

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  • Rosemary Batt & Hiroatsu Nohara & Hyunji Kwon, 2010. "Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies," British Journal of Industrial Relations, London School of Economics, vol. 48(2), pages 400-435, June.
    • Handle: RePEc:bla:brjirl:v:48:y:2010:i:2:p:400-435
    DOI: 10.1111/j.1467-8543.2010.00789.x
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    Cited by:

    1. Streeck, Wolfgang, 2010. "E pluribus unum? Varieties and commonalities of capitalism," MPIfG Discussion Paper 10/12, Max Planck Institute for the Study of Societies.
    2. Hiroatsu Nohara & Michio Nitta, 2014. "Working Conditions, Satisfaction of Front-Line Agents and their Intent to quit or stay in French and Japanese Call Centers [Conditions de travail, satisfaction des teleoperateurs et leur intention ," Post-Print halshs-02924345, HAL.
    3. Leo McCann, 2014. "Disconnected Amid the Networks and Chains: Employee Detachment from Company and Union after Offshoring," British Journal of Industrial Relations, London School of Economics, vol. 52(2), pages 237-260, June.

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