High Performance Work Systems and Employee Experience of Work in the Service Sector: The Case of Aged Care
AbstractIn spite of the growing body of research on high performance work systems (HPWS), there is little evidence on their application in the service sector. It is commonly argued, however, that occupational segmentation in services is a barrier to HPWS. Analysis of data from aged-care workers indicates that: HPWS have positive outcomes for workers; highly skilled nurses are no more likely than lowly skilled personal care workers to be subject to HPWS; and in some cases, HPWS are associated with more positive outcomes for low-skilled than high-skilled workers. These findings suggest that HPWS may well be widely applicable in service settings. Copyright Blackwell Publishing Ltd/London School of Economics 2007.
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Bibliographic InfoArticle provided by London School of Economics in its journal British Journal of Industrial Relations.
Volume (Year): 45 (2007)
Issue (Month): 3 (09)
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- Paul Boselie, 2010. "High performance work practices in the health care sector: a Dutch case study," International Journal of Manpower, Emerald Group Publishing, vol. 31(1), pages 42-58, May.
- Ferreira, Pedro & Porto, Nelida & Portela, Marta, 2010. "Women's participation in high performance work practices: a comparative analysis of Portugal and Spain," MPRA Paper 36404, University Library of Munich, Germany, revised 2010.
- Franck Bailly & François-Xavier Devetter & François Horn, 2012. "Est-il possible d'améliorer les conditions de travail et d'emploi dans le secteur des services à la personne ? Une analyse en termes de mondes de production," Post-Print halshs-00805678, HAL.
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