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Does The Mission Of Providers Matter On A Quasi‐Market? The Case Of The Belgian ‘Service Voucher’ Scheme

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  • Jacques Defourny
  • Arnaud Henry
  • Stéphane Nassaut
  • Marthe Nyssens

Abstract

ABSTRACT**: In 2001, the Belgian government introduced a ‘service voucher’ scheme in the field of domestic (housework) services, following a quasi‐market mechanism which fosters competition between providers of different types as regards sector (for‐profit, public, third sector) and mission (seeking profits, home care provision to vulnerable groups and work integration of the unemployed). Empirical evidence suggests that third sector organizations focusing on a social mission recognized by a tutelary regulation are the best performing with regards to the quality of jobs and service organization, leading to a better ‘triangulation’ of the service relationship. On the other hand, for‐profit providers, especially temporary work agencies, seem to favour their capacity of adaptation to the desiderata of their clients and costs’ minimization to the detriment of the quality of jobs which are made as flexible as possible.

Suggested Citation

  • Jacques Defourny & Arnaud Henry & Stéphane Nassaut & Marthe Nyssens, 2010. "Does The Mission Of Providers Matter On A Quasi‐Market? The Case Of The Belgian ‘Service Voucher’ Scheme," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 81(4), pages 583-610, December.
    • Handle: RePEc:bla:annpce:v:81:y:2010:i:4:p:583-610
    DOI: 10.1111/j.1467-8292.2010.00423.x
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    References listed on IDEAS

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    1. Robert McMaster, 2002. "The Analysis of Welfare State Reform: Why the “Quasi-Markets” Narrative Is Descriptively Inadequate and Misleading," Journal of Economic Issues, Taylor & Francis Journals, vol. 36(3), pages 769-794, September.
    2. Matthias Benz, 2005. "Not for the Profit, but for the Satisfaction? – Evidence on Worker Well‐Being in Non‐Profit Firms," Kyklos, Wiley Blackwell, vol. 58(2), pages 155-176, May.
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    Cited by:

    1. Leduc, Elisabeth & Tojerow, Ilan, 2020. "Subsidizing Domestic Services as a Tool to Fight Unemployment: Effectiveness and Hidden Costs," IZA Discussion Papers 13544, Institute of Labor Economics (IZA).

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