The Quality Of The Services Offered By The Rural Touristic Pensions From Garda De Sus (The Apuseni Mountains)
AbstractThe article presents the quality of the services offered by the rural touristic pensions in Gârda de Sus (the Apuseni Mountains). The importance of the theme is also given by the fact that each year the number of tourists that turned towards this kind of rural touristic services has increased by 158% in 2008 compared to 2004. In order to estimate the quality of the services offered by the rural touristic pensions a questionnaire for two groups of subjects has been used : the owners of the pensions and their customers – the tourists. The test sample used for the owners of rural touristic pensions from the studied area was formed by 27 people, the questionnaire’s scope being that of testing the extent to which the owners are aware of the current Legislation as well as other aspects indirectly influenced by this: the quality of services – hospitality, the degree of receptivity to new, willingness to change, the importance of a close and friendly relationship with the customers etc. There have been 135 test sample tourists that have visited the studied pensions that have been asked questions regarding the quality of the services offered, the hospitality aspects, the pensions peculiarities and authenticity etc.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Babes-Bolyai University, Faculty of Business in its journal JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA.
Volume (Year): (2011)
Issue (Month): ()
rural touristic pensions; tourists; services; quality;
Find related papers by JEL classification:
- R11 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Regional Economic Activity: Growth, Development, Environmental Issues, and Changes
- Q13 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Agriculture - - - Agricultural Markets and Marketing; Cooperatives; Agribusiness
- Q26 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Renewable Resources and Conservation - - - Recreational Aspects of Natural Resources
- Q01 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - General - - - Sustainable Development
You can help add them by filling out this form.
reading list or among the top items on IDEAS.Access and download statisticsgeneral information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Cornelia Pop).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.