Insurance Consumer Protection In Romania
AbstractA very active sector in recent years (2002-2008) fot Romania is the insurance industry. Both individuals and companies need protection that should become more accurate. Given these aspects, sustained by a steady growth of the insurance market, in Romania the issue of protection of policyholders - as consumers of services (insurance) appeared. Inside this paper we will focus on the regulatory body which supervise the insurance business in Romania and the insurance contract – the main factor for triggering complaints. Having access to various statistics between 2002 and 2008, we provide an analysis of complaints relating to insurance; the analysis is split by classes, causes at the origin of complaints and the modality of their finalization. There will be presented case studies under the criterion of confidence and the conclusions reached are useful for both insurance companies (to improve the quality of the services) and policyholders (awareness of their rights as consumers of insurance).
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Bibliographic InfoArticle provided by Babes-Bolyai University, Faculty of Business in its journal JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA.
Volume (Year): (2010)
Issue (Month): ()
consumer protection; insurance; insurance contract; complaint;
Find related papers by JEL classification:
- G22 - Financial Economics - - Financial Institutions and Services - - - Insurance; Insurance Companies
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- Jasmina GRZINIC, 2008. "Trends in croatian hotel industry," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 6(1), pages 122-128, November.
- Emilia Gabroveanu & Roxana Elena Stan & Nicoleta Radneantu, 2009. "Analysis of Main Economic Factors Influence on Romanian Tourists Number Accommodated in Romania, using Anova Method," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania - AGER, vol. 5(05(534)), pages 63-68, May.
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