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Insurance Consumer Protection In Romania

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  • MARIUS DAN GAVRILETEA

    ()
    (Faculty of Business, Babes-Bolyai University, Cluj-Napoca, Romania)

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    Abstract

    A very active sector in recent years (2002-2008) fot Romania is the insurance industry. Both individuals and companies need protection that should become more accurate. Given these aspects, sustained by a steady growth of the insurance market, in Romania the issue of protection of policyholders - as consumers of services (insurance) appeared. Inside this paper we will focus on the regulatory body which supervise the insurance business in Romania and the insurance contract – the main factor for triggering complaints. Having access to various statistics between 2002 and 2008, we provide an analysis of complaints relating to insurance; the analysis is split by classes, causes at the origin of complaints and the modality of their finalization. There will be presented case studies under the criterion of confidence and the conclusions reached are useful for both insurance companies (to improve the quality of the services) and policyholders (awareness of their rights as consumers of insurance).

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    File URL: http://tbs.ubbcluj.ro/RePEc/bbn/journl/Negotia_3_2010.pdf
    File Function: Revised version, 2010
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    Bibliographic Info

    Article provided by Babes-Bolyai University, Faculty of Business in its journal JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA.

    Volume (Year): (2010)
    Issue (Month): ()
    Pages:

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    Handle: RePEc:bbn:journl:2010_3_8_gavriletea

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    Postal: Str Horea nr. 7, Cluj-Napoca 400174
    Phone: 004 0264 599170
    Fax: 004 0264 590110
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    Web page: http://www.tbs.ubbcluj.ro/
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    Related research

    Keywords: consumer protection; insurance; insurance contract; complaint;

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    1. Jasmina GRZINIC, 2008. "Trends in croatian hotel industry," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 6(1), pages 122-128, November.
    2. Jasmina GRZINIC, 2008. "Trends in Croatian hotel industry," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 2(36), pages 905-912, may.
    3. Emilia Gabroveanu & Roxana Elena Stan & Nicoleta Radneantu, 2009. "Analysis of Main Economic Factors Influence on Romanian Tourists Number Accommodated in Romania, using Anova Method," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania - AGER, vol. 5(05(534)), pages 63-68, May.
    4. Mohammad SHAMSUDDOHA & Tayub CHOWDHURY, 2009. "Opportunities Of Developing Tourism Industry In Bangladesh," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 8(8), pages 22-26, December.
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