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The role of the service - profit chain inside the interaction between the service supplying company and the client

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  • Florin Lucian Isac, Radu Cureteanu, Sergiu Rusu
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    Abstract

    The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity

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    File URL: http://pubs.ub.ro/sceco/papers/2010/20101560.pdf
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    Bibliographic Info

    Article provided by University "Vasile Alecsandri" of Bacau, Faculty of Economic Sciences in its journal Studies and Scientific Researches - Economic Edition.

    Volume (Year): (2010)
    Issue (Month): 15 ()
    Pages:

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    Handle: RePEc:bac:fsecub:10-15-60

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    Related research

    Keywords: service; profit; chain; satisfaction; customer;

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