Catalina Sitnikov (University of Craiova, Faculty of Economics and Business Administration, Romania)
Abstract
Nowadays, there are countries, systems and cultures where the issue of quality management and all the items implied are firmly on the agenda for higher education institutions. Whether a result of a growing climate of increasing accountability or an expansion in the size and diversity of student populations, both quality assurance and quality enhancement are now considered essential components of any quality management programme.
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