IDEAS home Printed from https://ideas.repec.org/a/ags/apstra/104684.html
   My bibliography  Save this article

Organizational Consequences Of Emotional Labour In Mangenent

Author

Listed:
  • Lazanyi, Kornelia

Abstract

Emotional labour, as a self-contained field of research, is only three decades old. This study aims to summarize key findings from investigations of the last ten years in an attempt to provide a reference for interpretation of organizational emotions and the organizational aspects of emotional labour. It makes no secret of its aim being to call the attention of anybody dealing with people as workforce that work no longer has only physical or mental aspects, but an emotional dimension as well. Most often this latter dimension lives an independent life. Normally, it is not regulated, tracked, appreciated or rewarded properly, which might send a message to employees that it is not really important. However, emotional labour is a concomitant of most professions and jobs. Where it is not given any conscious consideration by either the employer nor its employees, numerous opportunities of making it easier or improving it may be lost.

Suggested Citation

  • Lazanyi, Kornelia, 2011. "Organizational Consequences Of Emotional Labour In Mangenent," APSTRACT: Applied Studies in Agribusiness and Commerce, AGRIMBA, vol. 5(3-4), pages 1-6.
    • Handle: RePEc:ags:apstra:104684
    DOI: 10.22004/ag.econ.104684
    as

    Download full text from publisher

    File URL: https://ageconsearch.umn.edu/record/104684/files/21_Lazanyi_Organozational_Apstract_j.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.22004/ag.econ.104684?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Hsee, Christopher K & Kunreuther, Howard C, 2000. "The Affection Effect in Insurance Decisions," Journal of Risk and Uncertainty, Springer, vol. 20(2), pages 141-159, March.
    2. Mats Alvesson & Hugh Willmott, 2002. "Identity Regulation as Organizational Control: Producing the Appropriate Individual," Journal of Management Studies, Wiley Blackwell, vol. 39(5), pages 619-644, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Eveline Bruijn & Gail Whiteman, 2010. "That Which Doesn’t Break Us: Identity Work by Local Indigenous ‘Stakeholders’," Journal of Business Ethics, Springer, vol. 96(3), pages 479-495, October.
    2. Carlos Martin-Rios, 2016. "Innovative management control systems in knowledge work: a middle manager perspective," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 27(2), pages 181-204, May.
    3. Newark, Daniel A., 2014. "Indecision and the construction of self," Organizational Behavior and Human Decision Processes, Elsevier, vol. 125(2), pages 162-174.
    4. Mai Chi Vu & Nicholas Burton, 2022. "Bring Your Non-self to Work? The Interaction Between Self-decentralization and Moral Reasoning," Journal of Business Ethics, Springer, vol. 181(2), pages 427-449, November.
    5. Ali Osman Uymaz, 2016. "The Influence of Transformational Leadership on Personal Branding through the Learning Organization and Consideration of Future Consequences," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(3), pages 1-16, March.
    6. Manfred Auer & Gabriela Edlinger & Andreas Mölk, 2021. "How do Potential Applicants Make Sense of Employer Brands?," Schmalenbach Journal of Business Research, Springer, vol. 73(1), pages 47-73, March.
    7. Croft, Charlotte & Currie, Graeme & Staniszewska, Sophie, 2016. "Moving from rational to normative ideologies of control over public involvement: A case of continued managerial dominance," Social Science & Medicine, Elsevier, vol. 162(C), pages 124-132.
    8. Minbaeva, Dana & Rabbiosi, Larissa & Stahl, Günter K., 2018. "Not walking the talk? How host country cultural orientations may buffer the damage of corporate values’ misalignment in multinational corporations," Journal of World Business, Elsevier, vol. 53(6), pages 880-895.
    9. Suzan Lewis & Deirdre Anderson & Clare Lyonette & Nicola Payne & Stephen Wood, 2017. "Public sector austerity cuts in Britain and the changing discourse of work–life balance," Work, Employment & Society, British Sociological Association, vol. 31(4), pages 586-604, August.
    10. Shi-jie Jiang & Feiyun Xiang & Iris Yang, 2023. "Effect of Prevention Focus on the Relationships Among Driving Accident History, Risk Perception, and Consumers’ Automobile Insurance Coverage Decisions," SAGE Open, , vol. 13(3), pages 21582440231, July.
    11. Guido Maes & Geert Van Hootegem, 2022. "Power and Politics in Different Change Discourses," Administrative Sciences, MDPI, vol. 12(2), pages 1-18, May.
    12. Padmini Sharma, 2022. "Digitalisation and precarious work practices in alternative economies: Work organisation and work relations in e-cab services," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 43(2), pages 559-584, May.
    13. Gun Abrahamsson & Hans Englund & Jonas Gerdin, 2011. "Organizational identity and management accounting change," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 24(3), pages 345-376, March.
    14. Sharon Koppman & Elisa Mattarelli & Amar Gupta, 2016. "Third-World “Sloggers” or Elite Global Professionals? Using Organizational Toolkits to Redefine Work Identity in Information Technology Offshore Outsourcing," Organization Science, INFORMS, vol. 27(4), pages 825-845, August.
    15. Howard Kunreuther, 2002. "Risk Analysis and Risk Management in an Uncertain World," Risk Analysis, John Wiley & Sons, vol. 22(4), pages 655-664, August.
    16. Paul, Michael & Hennig-Thurau, Thorsten & Groth, Markus, 2015. "Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers," Journal of Business Research, Elsevier, vol. 68(5), pages 1062-1073.
    17. Schade, Christian & Kunreuther, Howard & Kaas, Klaus Peter, 2002. "Low-probability insurance decisions: The role of concern," SFB 373 Discussion Papers 2002,23, Humboldt University of Berlin, Interdisciplinary Research Project 373: Quantification and Simulation of Economic Processes.
    18. Andreas Richter & Jochen Ruß & Stefan Schelling, 2019. "Insurance customer behavior: Lessons from behavioral economics," Risk Management and Insurance Review, American Risk and Insurance Association, vol. 22(2), pages 183-205, July.
    19. Nishani Bourmault & Michel Anteby, 2020. "Unpacking the Managerial Blues: How Expectations Formed in the Past Carry into New Jobs," Organization Science, INFORMS, vol. 31(6), pages 1452-1474, November.
    20. Eldar Shafir, 2003. "Context, conflict, weights, and identities: some psychological aspects of decision making," Conference Series ; [Proceedings], Federal Reserve Bank of Boston, vol. 48(Jun).

    More about this item

    Keywords

    Labor and Human Capital;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ags:apstra:104684. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: AgEcon Search (email available below). General contact details of provider: http://www.apstract.net/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.