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A General Approach of Quality Cost Management Suitable for Effective Implementation in Software Systems

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  • Stelian BRAD

Abstract

Investments in quality are best quantified by implementing and managing quality cost systems. A review of various opinions coming from practitioners and researchers about the existent quality cost models reveals a set of drawbacks (e.g. too theoretical and too close to ideal cases; too academic, with less practical impact; too much personalized to particular business processes, with difficulties in extrapolating to other cases; not comprising all dimensions of a business system). Using concepts and tools in quality management theory and practice and algorithms of innovative problem solving, this paper formulates a novel approach to improve practical usability, comprehensiveness, flexibility and customizability of a quality cost management system (QCMS) when implementing it in a specific software application. Conclusions arising from the implementation in real industrial cases are also highlighted.

Suggested Citation

  • Stelian BRAD, 2010. "A General Approach of Quality Cost Management Suitable for Effective Implementation in Software Systems," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 14(4), pages 97-113.
    • Handle: RePEc:aes:infoec:v:14:y:2010:i:4:p:97-113
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    References listed on IDEAS

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    1. S. L. Tang & Raymond Aoieong & Syed Ahmed, 2004. "The use of Process Cost Model (PCM) for measuring quality costs of construction projects: model testing," Construction Management and Economics, Taylor & Francis Journals, vol. 22(3), pages 263-275.
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